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Key objectives of the role are to manage and administer a defined group of customer contracts from receipt to Contract closure. Specific duties include:
· To act as the primary customer interface for product delivery enquiries.
· To prepare and follow up sales quotations for certain existing products in line with agreed pricing policies.
· Prepare and Issue Quotations for certain existing products in line with agreed pricing policies, and as guided by the Sales Manager.
· For “dormant” products, to review relevant product data and commercial history to assist in making recommendations of appropriate pricing prior to quotation.
· To perform Contract Review on all incoming Contracts to ensure compliance with the agreed / quoted terms and conditions.
· To load product demand onto the relevant business systems.
· To liaise with other internal departments to help ensure customer delivery on-time, advising customer of status as appropriate.
· Ensure compliance with specific agreed Contractual obligations, where appropriate e.g.:
Export licensing requirements,
Source inspection requirements,
Shipping and invoicing requirements.
· Support internal and external meetings on issues related to the performance of Contracts.
· Maintain appropriate databases to enable efficient tracking and status reporting of quotations and Contracts.
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