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Job detail

Reference AA0012
Salary £28-32k
Job title Customer Support Coordinator
Region Basingstoke
Job description

Key objectives of the role are to manage and administer a defined group of customer contracts from receipt to Contract closure.  Specific duties include:

·         To act as the primary customer interface for product delivery enquiries.

·         To prepare and follow up sales quotations for certain existing products in line with agreed pricing policies.

·         Prepare and Issue Quotations for certain existing products in line with agreed pricing policies, and as guided by the Sales Manager.

·         For “dormant” products, to review relevant product data and commercial history to assist in making recommendations of appropriate pricing prior to quotation.

·         To perform Contract Review on all incoming Contracts to ensure compliance with the agreed / quoted terms and conditions.

·         To load product demand onto the relevant business systems.

·         To liaise with other internal departments to help ensure customer delivery on-time, advising customer of status as appropriate.

·         Ensure compliance with specific agreed Contractual obligations, where appropriate e.g.:

  Export licensing requirements,

Source inspection requirements,

Shipping and invoicing requirements.

·         Support internal and external meetings on issues related to the performance of Contracts.

·         Maintain appropriate databases to enable efficient tracking and status reporting of quotations and Contracts.

 

Essential Experience and Qualifications

·       Experience of Contracts administration within a Sales environment - preferably gained in an aerospace manufacturing organisation (2 years minimum).

·       Working knowledge of UK Ministry of Defence contractual procedures.

·       Excellent communication skills, with a confident approach to customer and colleague relationship development.

·       Ability to work independently, prioritise workload and maintain clear and accurate records.

·       Proficient with the use of the Microsoft Office standard business tools.

·       A broad understanding and / or previous experience of manufacturing planning would be beneficial.

·       Experience of credit control would be an advantage

 

  [help]

Charminster 2006 Ltd (T/A Clockwork Employment) Company Reg No: 5975738

Uplands House, Innersdown, Micheldever, Winchester, Hampshire, SO21 3BW

t: 01962 795139  f:  01962 795166 info@clockworkemployment.co.uk

 

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